Jania Nouri Counselling is committed to providing quality counselling services that recognise and respect your right to privacy and confidentiality

This statement outlines our ongoing obligations to how we manage your Personal Information.

Jania Nouri Counselling complies with the Australian Privacy Principles (APP) contained in requirements of the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which data containing your personal information is collected, used, disclosed, stored, secured, and disposed.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect includes names, phone number, email address, residential addresses, date of birth, emergency contact, religious affiliation, psychological history, reasons and goals for counselling.

We collect your Personal Information via intake forms, interviews, correspondence, by telephone, by email, via our website, and from third parties where applicable and with consent. We will only request and retain Personal Information that is necessary to the service we are providing.

When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.

Third Parties:

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties (for example when referrals are made on your behalf by your GP, with your consent). In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Privacy and our website:

Our domain is hosted on an Australian based server to comply with Australian data storage standards. Our website host is Squarespace which is a US company. The security of your personal information is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies:

To improve your experience on our site, we may use ‘cookies’, which is a small text file that our site may place on your computer as a tool to remember your preferences. You can refuse the use of cookies by selecting settings on your browser. Jania Nouri Counselling website is GDRP compliant.

Links to other websites:

Jania Nouri Counselling may contain links to other websites, however, we are not responsible for the content of external websites or their privacy practices. If you choose to link to other websites via our website, you will need to read their privacy policy, as we are not responsible for the privacy practices of other websites, and these websites are not subject to the privacy policy of Jania Nouri Counselling.

Disclosure of Personal Information:

a) To prevent a serious and imminent threat to your safety, or the safety of a child or others

b) To other agencies with your, or your representative’s permission.

c) When required by law, or to fulfil legislative obligations such as mandatory reporting and court subpoena.

Security and Destruction of Personal Information:

Your Personal Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it.

Access to your Personal Information:

You may access the Personal we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing via email.

In order to protect your Personal Information, we require identification from you before releasing the requested information.

You have the right to:

a) request access to personal information we hold about you.

b) access this information; and

c) make corrections if you consider the information is not accurate, complete or up to date.

Note: Access may be denied in part or in total where:

a) Denying access is required or authorised by or under law.

b) Providing access would be likely to prejudice an investigation of possible unlawful activity.

c) Providing access would pose imminent threat to the safety of any individual; and

d) providing access would have an unreasonable impact on the privacy of other individuals

We aim to address all requests to access or correct information within 14 days. We will not charge any fee for your access request but will charge an administrative fee for providing a copy of your information.

Maintaining the Quality of your Personal Information:

It is important to us that your information is up to date. We will take all reasonable steps to make sure that your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.